Please allow 1 business day for processing and packaging before your order is shipped.

Average delivery time: 4–10 business days.

Shipping is free for customers in Europe, Canada, and Australia.

For other regions, a small €5 fee (or equivalent in your currency) applies to orders under €25.

Please note that certain circumstances (holidays, severe weather, customs delays, etc.) may cause slight postponements. While most packages arrive on time, we cannot guarantee exact delivery dates as they depend on the courier service.

Yes! You can cancel your order within 24 hours of placing it with no penalty.

If your order has already shipped, please reach out to us at

📩 support@skindoracare.com

with the subject line “CANCEL” and we’ll assist you right away.

No worries — simply reply to your order confirmation email with the correct address within 24 hours, and we’ll update it before your package ships.

We ship every order with extra protective padding.

In rare cases (around 1 in 1000), items may arrive damaged due to courier handling.

If this happens, please contact us at support@skindoracare.com with:

• 
  Your order number
  
• 
  A clear photo of the damaged item
  

We’ll be happy to send you a replacement free of charge.